Shipping policy
This policy explains where Novo Nav ships, how orders are prepared, typical delivery timeframes and how to contact us about an order.
Where we ship
We ship within Australia only. We do not accept or ship orders to any other country.
Order preparation and dispatch
Most orders are shipped within 1–3 business days after the order is placed. Each vehicle-specific kit is prepared at our warehouse, including pre-wiring, completing and testing the kit before dispatch.
Orders are dispatched with Australia Post from our warehouse in Burwood NSW 2134.
Shipping charges
Standard shipping is free for orders of $100 or more. Orders under $100, which are generally accessory-only orders, may have a shipping charge.
Delivery timeframes
After dispatch, delivery generally takes 1–4 business days. We use Australia Post to deliver throughout Australia, including remote areas. Dispatch and delivery timeframes are estimates rather than guaranteed delivery dates and may be affected by the destination, Australia Post delays, public holidays and events outside our control.
Tracking
Every order has a tracking number. Tracking details are provided after the order has been dispatched. Australia Post tracking may take some time to show its first scan after the parcel is lodged.
Expedited shipping
If you need expedited shipping, contact us as early as possible. We will check whether it can be arranged, but expedited dispatch or delivery is not guaranteed unless our support team confirms it.
Order changes and cancellations
Orders generally cannot be changed or cancelled after they are placed because we begin preparing, pre-wiring, completing and testing each kit straight away.
If you need to request a change or cancellation, contact us immediately. We will check whether an exception is still possible, but we cannot guarantee that the order can be changed or cancelled.
Warehouse collection
Orders are normally delivered and are not available for collection. If you have a special reason to request collection from Burwood, contact us before travelling to the warehouse. Collection is only available if our support team confirms an exception in advance.
Delivery problems
If tracking has not updated as expected or a parcel appears to be delayed or missing, notify us as soon as possible with your order number and tracking number. We will investigate the parcel with Australia Post. If Australia Post confirms that the parcel is missing, you may choose between a replacement order and a refund.
If an order arrives damaged, contact us promptly. Keep the parcel, product and packaging while we review the issue, and provide any photos or other information we reasonably request.
Incorrect delivery addresses
You are responsible for providing a complete and correct delivery address. If you provide an incorrect or incomplete address, you are responsible for the resulting delivery problem and Novo Nav does not provide compensation for it. Contact us immediately if you notice an address error; because order preparation begins straight away, we cannot guarantee that the address can be changed before dispatch.
Parcels returned to sender
If Australia Post returns a parcel to Novo Nav because you did not collect it or because it could not be delivered due to an incorrect, incomplete or otherwise undeliverable address supplied with the order, the order will be treated as a cancellation. The 15% restocking fee will apply.
Contact us
Universal Service Solutions Pty Ltd trading as Novo Nav
ABN 53 665 943 162
Burwood NSW 2134, Australia
Phone: 1800 114 331
Live chat: available through the button in the bottom corner of novonav.com.au
Updated 18 July 2026.